Trusted URLs

general to ensure you can access optioneer, please have your internal it team approve the following links usa elsewhere https //app us optioneer ai/ http //app optioneer ai/ https //api us optioneer ai/ http //api optioneer ai/ https //cognito idp us east 1 amazonaws com/ https //cognito idp eu west 2 amazonaws com/ https //widget intercom io https //widget inercom io/ we recommend that you take the following steps to ensure smooth access to optioneer identify your it contact and ask them to whitelist the optioneer and intercom domains, ensuring your firewall and web filters allow access to these domains check browser settings to confirm that access is not being blocked or restricted test access from your network and browser to verify that the application loads correctly a simple way to do this is by opening a link to a comment in optioneer troubleshooting if optioneer isn’t displaying correctly, try the following steps if the issue persists or occurs again after completing these steps, please raise a support request with our team open in incognito/private browsing mode opening optioneer in incognito or private browsing mode will load a fresh session, without using any cached data from your browser clearing browser cache ctrl + shift + r to refresh the page and clear the cache ( cmd + shift + r on macos)